StitchFix April Box 1 | Espresso and CreamIt’s been a while since I did a Stitch Fix review, but that doesn’t mean I haven’t still been receiving boxes every month. To be honest, I was just a little lazy when it came to snapping photos of my last two fixes, so I had nothing to share. But now that we have more sunlight (aka time to snap nice photos) the reviews have returned.

In the past, I’ve been very vocal about my love for Stitch Fix. It’s a great concept, and I really loved getting unique pieces of clothing sent straight to my door to try on at home with other items in my closet. However, the last three fixes I received, I’ve been incredibly disappointed with the service and the pieces that have been sent to me.

After my last fix, I was so unhappy with my fix (I returned everything) that I e-mailed Stitch Fix to share with them about my displeasure and some of the issues I had with the items they sent. The customer service person (they have great customer service, by the way) was incredibly helpful and suggested I refresh my Pinterest board in addition to providing more detailed feedback about what I wanted in my next fix.

It had been a while since I had updated my board, so I created an entirely new board called “For My Stitch Fix.” I carefully curated each photo on my Pinterest board so as to create a really accurate picture about what I did and did not want. I also specified that I wanted my fix to contain neutrals, classic pieces that could be worn for many occasions and for years to come, and that I didn’t want much if any color in my fix.

Unfortunately, this fix was almost as bad as the last one. I felt that the stylist had completely disregarded any and all feedback I had provided previously and didn’t take the time to look at my Pinterest board at all. Here’s what I received:

Stitch Fix April Box 2 | Espresso and Cream1. Kut from the Kloth Denim Jacket: I love jean jackets and was excited about getting this basic piece in my fix. The only jean jacket I own is from Old Navy and is a darker, thicker material so I was open to purchasing a second that would be a little lighter and more versatile through the summer months. The denim was SUPER soft and incredibly comfortable to wear. This jacket was a little more expensive ($78) but I knew I would wear it a lot.
Verdict: Keep!

Stitch Fix April Box 3 | Espresso and Cream2. Chevron Maxi Dress: This was the worst item in the entire fix. It was so off base from what I had asked for (classic pieces, not much color, etc.) that I was really confused. Seeing this dress made me seriously question if the stylist had looked at any of my feedback or requests. I love maxi dresses, but I’m not a huge chevron person and I’m really not a fan of those bright colors, especially together.
Verdict: Return!

Stitch Fix April Box 4 | Espresso and Cream3. Floral Tank: This tank fit fine, but it looked a bit like a loose sack on me. I don’t mind flowy tops when they’re cut properly, but this was not the case with this tank. I couldn’t really see myself wearing this pattern, either. A little too much color and certainly not a staple to be worn time and time again.
Verdict: Return!

Stitch Fix April Box 5 |Espresso and Cream4. Distressed Denim Skinny Jeans: I’ve mentioned in my style profile that I am looking for items that can transition from work to casual wear. The distressed nature of these jeans and the giant hole in the knee made it very easy to decide that they weren’t for me. I can’t justify spending $98 on jeans that I can only wear on the weekends with friends in a casual environment.
Verdict: Return!

Stitch Fix April Box 6 | Espresso and Cream
5. Striped Maxi Skirt: I don’t really know where to begin with this skirt. The colors were really bad, the combination of bright green and a dull grey just feel flat. And the material was super thin, which I don’t ever find very flattering. I couldn’t see myself wearing this skirt anyone except maybe as a pool coverup or at the beach.
Verdict: Return!

So, as you can see, I ended up keeping one item and returning the rest. I do love the jean jacket I got in my fix, but I think what bothered me the most was that it didn’t seem like my feedback was listened to in the least bit. Stitch Fix, to their credit, reached out and offered to make it right this next time around, so I’m hoping that my next box will be more my style and catered to me personally, rather than just a bunch of “trendy” generic items.

You can best believe I’ll be posting again when my fix arrives next month! Fingers crossed for better results next time.

Have you used Stitch Fix? How do you feel about the service? Personally, it seems like as they’ve grown, they’ve had a hard time keeping up the quality and integrity of the personal styling service that is included with each fix. Is anyone else in the same boat with me? Or did I just get unlucky with a few bad fixes in a row?

Madison

*Affiliate links used in this post. If you sign up for Stitch Fix using this link, I will get a $25 credit to my account.

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  • Bookish&Fun

    Hi, first time commenter! Honestly, I stopped StitchFix after my third experience. It became clear that my stylist was not looking at my Pinterest account and reviews. (Like you, I even had an entire board dedicated to clothes I liked AND included full body shots of myself!) My best guess, if I were being generous, is that they’ve expanded their company too quickly–too much work for each stylist and/or too many inexperienced stylists.

    • Shannon C

      I agree with you about expanding too quickly! I think that’s what happened too. When I had complained after my first few fixes, they gave me a new stylist and I loved the fixes. Then they switched the stylist again and it was awful. Now I’m back to a new stylist and I’m loving my fixes again. It’s a great service, I just wish it was a little more consistent.

  • Nicole S

    I agree! There have been times when I love my stitchfix…I have only kept one entire box. And there are times when it is WAY off base. My first three fixes were terrible, but I stuck with it. I get the monthly fixes, and I leave a ton of feedback. I also did a pinterest board. Like I said…hit or miss, but I live in a super small town and really like stitchfix for refreshing my wardrobe.

  • joy

    I’ve run into the same problems lately. My first experience with them was great and now I’m getting stuff I specifically requested NOT to get. I’m giving it one more chance and then I’m cancelling.

  • Cassandra

    I’m so happy for this post. I was afraid we were the only ones having trouble. I loved my first fix and even got my sister to do a few and then it seemed like it would take longer to get a fix and they would be completely off base. I revamped my profile and would ask for specific things like fun wear for a Vegas vacation or beach stuff for the trip I just took to the Dominican Republic. They couldn’t be further off. I received boring, bulky winter items. Then the very last straw was that I got shirts with holes. So then I started asking myself is it worth a $50 shirt that is coming with a hole? Does that mean the rest are just a cheap. I for one gave up. I tried to reach out to their customer service and got no response and it never got better. Maybe they will become comfortable after all this growth and will be worth a shot again in the future but for now I think I’ll stick to doing my own shopping. :(

  • http://www.rachelslookbook.com/ Rachel

    I’m sorry to hear that you are not happy with your last few Stitch Fixes because it sounded like you were happy when I’ve read your other reviews! You’re right, it seems like they didn’t listen to your feedback at all, and it isn’t like these pieces are inexpensive. Yay for the denim jacket though! I’ve owned two pairs of KUT jeans I found at Nordstrom rack and the denim is very high quality, I’ve had the pairs for over 3 years already. That maxi skirt doesn’t look like anything you asked for. I love maxis, but they are definitely not basics and even if it came in black, the fabric doesn’t seem like very high quality! It looks like something you could purchase on Very Jane or Our World Boutique for $10! Honestly, I’ve never considered Stitch Fix because I do most of my shopping online and have been able to grow my style by trying out new stores or boutiques… I like to be in control of my clothing, even though it is a great concept for other people who stick to the same types of stores and what not!

    I hope your next one is better!

  • http://fromthejensens.blogspot.com Emily Jensen

    My first box was really encouraging, my second box was okay, and my third box was pretty off base with the exception of one shirt that I kept. I agree that it doesn’t seem like they are listening to the feedback as much (every time they send me pants of some kind, and every time I tell them I have enough pants). My pieces last time just seemed like generic / trendy / boutique pieces with little regard to what I asked for. It just so happened that one of them stuck…plus I’m on a clothing budget and I don’t want to waste the $20. If this next one isn’t better, I’ll probably take a break from it for a while. I love the idea and it’s so fun to get a box of new clothes, but I agree, they seem to be going for quantity over personal style.

  • Kianiwai Spangler

    Totally agree. My last stitchfix was.. well, my last. The style was soooo off base and even the sizing was off. I received a top that didn’t have a size on it other than the stitchfix tag and must have been at least two sizes too big. Such a dissapointment.

  • Jessica Polley

    Hum, I am glad that I haven’t pulled the trigger on this yet. After reading through your other reviews, I get the sense that they don’t see blue or green as “colors”. Can you get even more specific around color preferences? So odd.

  • camembert

    I’m on the fence about Stitch Fix… the most valuable thing I’ve gained from the service is learning how to dress for my body type. Second is how to have a capsule wardrobe. Third is how to accessorize. All of this was gained by using the style cards and buying everything less expensively at places like Ross or forever 21. I have also gotten a few very unique pieces from them that were overpriced for the quality but unique anyway.

    I received a fix I hated and complained… they refunded my stylist fee towards a new fix. Later, however, after trying out the style cards while waiting for the next fix I realized that fix was really good and one of my best. Everything in it matched well and created a fabulous capsule wardrobe for spring, and was well suited to my body type.

    In my next fix (the one where they were supposed to have paid attention to my interest board and requests) I purchased a blouse for way too much that stained irrevocably the instant anything touched it. I am thinking stitch fix is great for style advice, but not so much for actual clothing purchases. I would happily pay $20 just for the style cards that go with my age, weight, and body type to help me stay on top of trends and not feel so lost when trying to shop for myself. I had definitely been wearing the wrong types of clothes for years!

    I’m giving them another shot mid-summer, if it is terrible I’ll probably not sign up for another.

  • http://www.whitneybiber.blogspot.com/ whitney

    Oh my I had the exact same experience! I started my first Fix ever last month and hated everything in it. It looked so cheap! They offered to give me this month’s fix free, so I really hope it’s better when it arrives!

  • http://livefaithfully.blogspot.com/ Urban Wife

    What an absolute bummer! I’ve only had three total fixes so far but now I’m kind of scared about my next fix. I agree though, if they want us to give them specific feedback so they can better style our fixes then they actually need to read the feedback and follow it. Sounds pretty hard to mess that up, right? I hope your future fixes are back on track with what you request.

  • Jenny

    I am waiting on my 4th fix and I have not had very good experiences. I asked for no crew neck shirts because they are not flattering on me, every fix has included crew necks. I “peeked” at my fix that’s on its way and every item has a crew neck. I have asked for a couple of specific dress in my last 3 fixes and have not received any of them, which would be ok except the stylist never even mentioned that she saw my requests or why she could fulfill them. I have given super detailed feedback, but it seems like no one listens–I am being sent the same style of a dress I returned in my first fix because it wasn’t flattering!! I love the concept of Stitch Fix and I’m not sure I’m ready to give up on them yet, but I have been very disappointed. After I receive my May fix, I’m going to try everything on to give it a chance, but if I don’t like anything I’m going to email Stitch Fix.

  • Danielle

    I was so happy with my first fix, but my second fix was terrible! I sent every item back and haven’t scheduled another one yet. I’ll be posting about it soon. I’m sad to see you had bad results even after creating the special Pinterest board. That seems like such a good idea!

  • txc84

    I’m so glad I’m not the only one who feels this way! My first two boxes were fantastic and really reflected the style of my Pinterest board, but my last fix was terrible. Instead of selecting items reflecting the neutral-colored, somewhat minimalist, classic-but-trendy pieces on my Pinterest board, my stylist sent a bright blue, terry cloth dress. I’d specifically stated that as someone who splits time in Austin and Brooklyn, I wanted trendy pieces I could wear from my somewhat casual office straight to a show at an indie downtown venue or art gallery. Instead, I received clothes suitable for a suburban mom. If the box I receive next week is also terrible, then I’m going to also have to complain. Personally, I think the issue is that some stylists are much more talented and perceptive than others. Sometimes, we just end up with a lazy, terrible stylist.

    • Denise

      I *think* you nailed it perfectly “clothes suitable for a suburban mom”.

      • melianthus

        Actually, I’m a suburban mom and I just received my first stitch fix and it was AWFUL. It contained clothing that I specfically said in my profile I would never wear. I don’t know where they get their clothing from, but as far as I can tell, there is no one doing any personal styling. They seem to be just grabbing anything and sticking them in a box. This suburban mom likes to be stylish. Nothing in this box was stylish.

  • Joanna

    I agree that Stitch Fix has expanded beyond their capacity. I saw a Linked In profile of a Stitch Fix stylist that said she styles up to 80 clients a day…what the what?! At that rate, they must not spend more than 5-10 minutes picking out items for an order; no wonder they don’t have time to look at feedback, preferences, or pinterest boards. In the beginning the service felt very personalized, with great personal messages from the stylist, but now the messages are always generic (“hope you love your fix!”). I’ve also noticed my fixes follow the same formula each time (one colorful dress, one stripey shirt, one tab sleeve blouse, one jewelery piece…) with very slight variations from month to month. Hope it gets better, because I love some of the pieces I’ve gotten from the service and want to feel motivated to keep going!

  • Julie San

    I feel the same way too. I requested for an accessory for my May Stitch Fix and when I got my Stitch Fix, I was disappointed in the accessory I received because it does not look like anything on my Pinterest Board. Overall, my May Stitch Fix has been ok but I wish they followed my Pinterest board. The clothes I received screams “Fall” more than Spring.

  • Liza DeYounge

    I gave SF a try, but received items that were WAY more than I had hoped to spend (which I did clarify in my profile), other items weren’t my style at all (which I also clarified), and one shirt that I loved had a hole AND a snag in it. I e-mailed SF to let them know about my concerns and never heard back. :( Boo. I’ve resorted to my own shopping now, too!

  • http://www.tahoeunveiled.com Andria | Tahoe Unveiled

    Just heard of Stitch Fix. Thanks for sharing.

  • Krissi

    I just got my 4th Fix and completely agree with everyone here. I used to love getting them, but this fix was not even close. I even got 2 shirts that were the exact same style AND the same brand. To top it off, they were a style that doesn’t even look good on my body type. I used to get personalized cards that said “I noticed that you really like the color navy, so I was sure to include some in your fix.” The card I got today said “We love hearing your feedback in San Francisco” I hope they get their issues figured out soon!

  • Denise

    Agree with all of the comments here. My first fix was fantastic, kept 4 out of 5 items (the 5th arrived with a hole in it), the 2nd fix only had ONE item I liked and the last, which I received yesterday ALL went back. I got a replica top of one I received previously and a pair of the most unflattering pants, I’ve ever had the displeasure of trying on. The rest were printed blouses, which seems like their formula. Skinnies, printed blouse, infinity scarf, which doesn’t seem very customized to me! Glad I’m not the only one!

  • Debra Schramm

    I have gotten at least 10 fixes. I also believe they have grown so fast that the quality and care going into each fix is just not acceptable. The majority of my fixes have not matched my profile or my pinterest board. Several times they have sent me items, boatneck and low cut, that I specifically said DO NOT SEND. I have a fix scheduled to arrive today. Even if I like the items I’m going to discontinue the service for a while. I spend much more on the fix clothing than I would doing my own shopping. It’s fun for an occational splurge but not every month. Hopefully, in a few months they will have more stylists and can go back to the great customer service they had in the beginning.

  • http://littlethingsbigstuff.com/ natalie

    You have some amazing commenters. So much detail! I love reading these… and commiserating.

  • Just W.

    My fourth fix (which arrived in April) was just like the one you described – it was as though the stylist completely disregarded both my comments and my Pinterest board, which I had spent a lot of time on in order to have better “fixes.” Everything went back. The fix had included a short dress (I specifically said no dress over 1″ above the knee) and a couple cheap feeling poly tops, which I also asked them to avoid. Sent them a nasty comment. I just received my fifth fix and it was much, much better. I really believe it’s all in the stylist.

  • Pontifikating

    Although I have purchased a piece here and there, generally speaking, they miss the mark. Each fix I carefully give feedback so they are not “shooting in the dark”. The sizing is good for me most of the time though. I do agree the color combinations are horrid.
    A couple months ago, I also created a “stitch fix” pinterest page and included the link in my account profile AND wrote them a note to bring to their attention. Also, I noted that I prefer sleeves and NO belted items. This is because I know what styles/shapes look good on my body and for my age. Repeatedly I get belted dresses, sleeveless dresses and god help me, if I see one more tab-sleeve blouse I will retch. i have sent several notes begging for capri or shorts instead of a pair of jeans each fix. So-this time I got five blouses – and yes, you guessed it – two have tab-sleeves. I have resolved one more fix and I’m out. I’ll spend the $20 every month on lottery tickets.

  • http://www.awhimsiclelife.com JoAnn Madden Crohn

    I hope that your next Fix is better :-) I’m interested to see!